Published 2018-06-22 23:10:42
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A Technical Support Specialist is required by a leading Audio – Visual design & production company in West London, to provide technical support to their customers, and assist in system designs for projects.
My client are a leading specialist in AV and LED Video manufacturing and have industry leading products which are used for high-profile live television broadcasts, and major attractions across the UK.
- Responding and providing technical support enquiries via phone or email
- Assisting customers with system designs and configuration
- Managing product returns, generating reports, and coordinating return shipping
- Demonstrating products to potential customers and occasionally acting in a technical sales capacity
- Providing training to customers
- Testing of new products prior to release and providing feedback and support to the development team
- Experience working in a live production environment
- Experience working with video equipment
- Good IT skills and a level of comfort working with both Windows and OSX operating systems.