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Dept Recovery Admin Assistant

Published 2018-04-25 10:14:54



Leeds , England.
Start : ASAP Experience : Expected Salary : 8.00 per hour

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Job description

We offer excellent opportunities for career progression along with a friendly, professional and relaxed working environment. The successful applicant will have experience of working in collections/debt recovery, you will have excellent communication skills along with the ability to provide fantastic customer service. Duties will include:              Dealing with Inbound and Outbound telephone calls and correspondence to ensure that client service levels are achieved              Negotiating payment arrangements with customers or their authorised representatives              Ensuring that the business remains compliant with Client and regulatory requirements              Using an automated dialling system to ensure maximum contact              Client contact is required in order to resolve complex queries              Any other ad hoc tasks as directed by your line manager              Liaising a settlement with defendants before court hearing              Attending Court HearingsAbout the Candidate              Liaison with industry participants, industry bodies and external customers              Ability to build rapport              Confident and professional telephone manner              Excellent attention to detail and investigative skills              High level of numeracy, accuracy and problem solving ability              Good computer literacy; adept with Microsoft Office and experience of bespoke software packages              Experience of using multiple IT systems simultaneously              Excellent listening skills, and verbal & written communication skills              Ability to organise workload and multiple priorities              Treats customers the way we like to be treated ourselves              Solutions focused and resourceful              Committed to continual improvementRequirementsFull Driving LicenceFlexible to assist the business needsPLEASE SEND YOUR CV    GCSE / Scottish or equivalent 1+ yearsCareer levelNone
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