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Hotel Receptionist

Published 2018-04-24 13:23:26

Norwich , England.
Start : ASAP Experience : Expected Salary : Negotiable Experience dependant

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Job description

We are looking for an enthusiastic, well presented receptionist to join our team.   You will be able to complete the following duties:   ·         Meet and Greet all guests ·         Deal with bookings and enquiries by phone, e-mail, letter, fax or face-to-face, online booking ·         Completing the correct procedures with guests arriving and leaving ·         Allocating rooms and handing out keys providing direction ·         Preparing bills and taking payments ·         Taking and passing on messages to guests ·         Answering questions about what the hotel offers and the surrounding area ·         Dealing with complaints or problems. ·         Liaison with all other departments on a regular basis ·         Deliver excellent customer service,  at all times ·         Managing the switch board ·         Assist in keeping the hotel reception area clean and tidy ·         Deal with all enquiries in a professional and courteous manner. ·         Keep up to date with current promotions and hotel pricing, to provide information to guests, on request, while maximising bedroom sales opportunities ·         Fulfil all reasonable requests from guests to ensure their comfort, satisfaction and safety ·         Provide reports, as required, for housekeepers and management     The perfect candidate will be:   ·         Friendly, smiley, sociable and welcoming to our customers, to create a great atmosphere ·         Remain calm, patient and polite, if receiving customer feedback ·         Helpful and go out of your way to help our customers ·         Confident and self-motivated ·         Demonstrate a passionate commitment to the business ·         Welcome and embrace change, with a positive attitude ·         Able to work unsupervised in a busy environment ·         Able to prioritize duties ·         Honest and reliable ·         Trustworthy and respectful ·         Immaculately dressed ·         Maintain excellent time-keeping and attendance     To apply please send your CV to:     For the attention of Abbey Barber GCSE / Scottish or equivalent Less than 1 yearCareer levelNone
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