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Customer Services - HomeBased - Energy Provider

Published 2018-04-20 22:54:06

Newcastle upon Tyne , England.
Start : ASAP Experience : Expected Salary : 8.00 - 9.00  per hourSelf-employed basis

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Job description

Leading Energy Provider Training for this position starts on the 7th May for 13 days from 09:30 - 17:30 Mon-Fri.  You must be available to complete online assessments and reply to emails on the 19th, 20th, 21st and 22nd April in order to get your application processed in time. This role offers between 16 - 50 hours a week with working hours available being as follows: Mon-Fri 8am - 8pm Saturday 8am-6pm The role will involve: - Communicating with customers in a courteous, friendly and professional manner in compliance with the Company’s Customer Service ethos - The use of effective listening skills to check for understanding and determine the customers needs - Answering inbound calls, assisting in bill queries, taking payments, setting up payment plans and taking meter readings - You will need to work a minimum of 15 hours per week for this role (2 hours of which must be on a Monday and at least 1 hour on a Saturday) Please note: Please send CV along with covering letter explaining why are you best suited for a Customer Services role and also how you would be able to keep yourself motivated as this role is primarily working from home, although you will have full access to an online room with all the other advisors while you are on shift, so you will never be on your own. This role is on a self employed basis so you will need to pay your Tax and NI to HMRC, but we can help you with the paperwork to do this, it really is simple.  You will also need to provide a Criminal Record Check from the Gov.UK website. GCSE / Scottish or equivalent
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