aspire cambridge are currently recruiting for a Senior Live In Care Manager / Senior Care Assessor in Little Chesterford, Essex. Bringing on Board New Clients • Deal immediately with all enquiries for live-in care (which come in either via telephone or the internet)• Wherever possible, speak to each enquirer on the phone to ”qualify” the lead. If appropriate, make an appointment there and then to go and see them.• If setting up a meeting immediately would not be appropriate, arrange to send the enquirer an Information Pack, either in the post or via email. Obtain their agreement to follow up the enquiry within 3 - 5 working days.• Follow up every enquiry at regular intervals on the telephone, if possible, until you can arrange a face-to-face meeting, or until it becomes evident that the enquirer is not interested in commissioning care from us, either because the care is not required yet, or because they have gone elsewhere, or because they have chosen an option other than live-in care.• Aim to make as many qualified face-to-face appointments as possible from the leads that come in. Where possible, encourage the client to invite a family member to attend the meeting (if the meeting is not already being arranged by the family member!) Always confirm the meeting in writing, preferably by letter.• Before driving to meet a client, phone them the day before to confirm they are expecting you (and have not forgotten about the appointment.)• At each face-to-face meeting aim to complete a care needs assessment form and ascertain when they are looking for the care to start. Take with you a copy of our contract and, if appropriate, get the client/family member to sign this at the end of the meeting (assuming you know in advance what the weekly charge is going to be.)• At this point it is essential that you have a clear idea of whether we have one or more carers available to fulfill the placement on the day they want the care to start. If we do not have a suitable person available immediately, you will need to manage the client’s expectations as to when we will be able to start their care package.• If you are able to agree a start date during the meeting, then you must as soon as possible write up the care plan and prepare the client contract for signature (if you have not already done so.)• On the day the care is due to start, you should make arrangements to take the carer in to the placement, normally at around noon and introduce them to the client.• When you have introduced the carer to the client, you should then go through the care plan and get both parties to sign to confirm they are both in complete agreement with it. Managing New and Existing Live-in Care Clients • You must phone up every new client (or a designated family member) at least once during the first week we are providing care to check that they are happy with everything.• You must then make a separate phone call to the carer looking after them to check they are also happy with the placement.• After the first week (and assuming things are running smoothly) you should then phone both the client (or a designated family member) and the carer once a week to check that everything is running smoothly.• You must then take ongoing responsibility for dealing with any issues which may arise with any of our live-in care clients, or with the carers who are scheduled to look after them.• You will also be responsible for carrying out regular spot checks and quarterly supervisions on all the care staff you are managing. This will give you the opportunity to meet the client and carers where care started before you joined the company. Rostering Live-in Carers • It is your responsibility to manage the live-in care rota to ensure that every client receives continuous care and that no client is suddenly left with no one to provide care for them during any given week. This will require you to liaise with our recruitment officer to make sure we are recruiting enough new live-in carers to service the needs of our clients.• As part of this process, you must take responsibility for authorising time off/annual leave for your team of live-in carers and you must keep a written note of all these arrangements. Other Duties • You must be prepared to hold the on-call phone out of office hours on a rota basis.• You must keep accurate and detailed records of all issues pertaining to our live-in care clients and carers and make sure that everything is written up on our rostering and client management system (Caras).• You must share in general office duties, for example, answering the phone and filing.• You must keep records of your daily activity and be able to produce weekly statistics of new leads contacted, prospective clients visited, new clients coming on board etc. Start: ASAP Location: Little Chesterford, Essex Hours: Full Time Salary: £20,000 to £24,000 If you are interested in this position, feel you have the relevant skills and would like to apply please call our team on or apply online. Whilst we’d love to get back to every applicant, it is not always possible, so if you haven’t heard from us within 3-5 days, please note that your application has not been successful on this occasion. aspire cambridge ltd is acting as an employment agency in regards to this vacancy. Our accredited recruitment consultants offer specialist marketplace expertise across our seven specialist recruitment divisions; engineering and manufacturing, finance and accountancy, hospitality, information technology, legal and hr, office support and sales and marketing. Our ever-expanding network of client companies exceeds 3000 active organisations that we engage with on a regular basis. We have an unrivalled knowledge of the jobs marketplace so it’s no wonder that we hold an impressive track record of exceeding client and candidate expectations. How do we do it? By ”placing people first”.