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Aftersales Manager

Published 2018-02-15 15:43:34

St Andrews , Scotland.
Start : ASAP Experience : Expected Salary : Company Car, Pension, Life Assurance, Bonus Package

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Job description

 Joining our team as an Aftersales Manager at the No.1 Volkswagen dealership in Scotland, you will oversee our established service department consisting of:-2 Service Advisors, 8 Technicians & other supporting staff.  Your day to day responsibilities will include: ·         Managing performance and development of all staff ·         Continually monitoring the performance of the aftersales department and    driving any changes needed to grow and improve performance ·         Controlling costs in line with departmental and dealership objectives and business plans, you will ensure that profit targets are achieved, margins maintained and expenses controlled, utilising all resource cost effectively. ·         Responsibility for ensuring customers receive an excellent customer experience when visiting the aftersales team, and ensuring any customer concerns are dealt with efficiently and professionally ·         Setting dealership targets in line with manufacturer guidelines and standards ·         Ensuring all Company processes and procedures are adhered to, and implementing any additional processes needed to ensure the aftersales department is running legally and compliantly and in line with Company standards ·         Buying into our Company values and ensuring those values are integrated within the aftersales department ·        Maintaining a safe and healthy working environment; ensuring staff comply with Health and Safety requirements. The skills and attributes we are looking for:- ·        A ’hands on’ management style, helping to drive the team and business forward ·        A professional attitude at all times when dealing with customers ·        Excellent communication skills ·        Strong organisational skills ·        The ability to work under pressure in a busy environment ·        To lead by example   A level / higher or equivalent
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