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Claims Team Leader

Published 2018-02-13 01:15:36

Manchester , England.
Start : ASAP Experience : Expected Salary : 25,000.00 - 26,500.00  per yearexcellent benefits + bonus etc

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Job description

to apply email cv to  - info@catherinewhyterecruitment.co.uk CLAIMS / Customer Service Team Leader - £26500 + generous benefits  - Monday to Friday 8.30am -5.30pm Working within the Customer Claims team taking ownership of a portfolio of claims from the initial application through to resolution/completion, delivering a quality driven claims outcome and ensuring customer satisfaction. You will ideally have “ Back office Claims knowledge” To manage the customer experience throughout the claim, following the recommended call structure and deliver a high level of customer satisfaction.Review and investigate claims information to assess claims acceptance.Ensure all queries are followed up and resolved in an efficient and customer focused manner and provide sensible and considered advice to clients regarding what they are entitled to claim for and likely timescales, realistically managing their expectations.You will be required to use your technical and negotiations skills to choose the right solution and achieve the best possible result for your customer and company. You will take responsibility for your own caseload and become the point of contact for our customers.Working to KPI’s and performance targets you will ensure an accurate and speedy claims resolution by effectively managing your workload. Excellent company & progression opportunities
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