Published 2018-01-09 03:08:26
This ad has been archived
Whether you’re looking for a permanent job or your circumstances lend themselves to temporary work, we recognise that you have your own goals and ideas about your career so we focus on helping you turn these into reality.
For the German Speaking Customer Service Advisor role, it is essential you have German speaking language skills and have previous customer service experience. The German Speaking Customer Service Advisor must have a positive, can-do attitude towards work and have great written communication skills showing professionalism in their approach to customers. This German Speaking Customer Service Advisor position requires high attention to detail and excellent organisational skills. The company pride themselves on their customer service standards and the applicant must be confident, able to work at a fast pace and be committed to the role.
You will be responsible for providing a first class, customer-focused service to customers through written means.
• Handling emails and enquiries through Company and 3rd party platforms
• Handling customer contact across UK, German and other language sites as needed
• Achieving set target boundaries.
• Use the company’s CRM to update order information accurately.
• Liaise with internal department to resolve queries including Finance/Technical support team
• Managing Customer expectations to provide an excellent customer experience.
• Providing general admin support to supervisors and manager.
• Effective time management and attendance
• Pro-active management of own workload
• Microsoft Office skills - notably Outlook and understanding of Excel
• High levels of concentration and attention to detail
• Good communication skills - verbal and written
• Patient with good sense of humour
• Effective team player
• Self-confident and resilient
• Flexible in approach and with working hours/shifts
• Prior customer experience in call-centre/ retail/other customer facing roles are advantageous
Keywords: Customer Service, Inbound, Call centre, contact centre, customer advisor, e-mailing, customer contact, German, multilingual
Unfortunately due to time restrictions we cannot respond to every applicant, in the event that we haven’t contacted you within 48 hours please take it you have not been successful for this particular role, but your details will be kept on file and considered for all future vacancies
We are acting on behalf of the client as an Employment Agency in relation to this vacancy
We are an equal opportunities agency and welcome applicants from all backgrounds