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DAY or NIGHT Centre Support Worker - PORTER

Published 2018-01-03 20:22:18

Stoke , England.
Start : ASAP Experience : Expected Salary : 7.81 - 7.81  per hour

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Job description

Day / Night Centre Support Worker - PORTER Full Time   £7.81 per hour  Temporary leading to Permanent  Stoke The Role:Providing front of house and assistance with housing management functions for the homeless and services supplied in the community and centreFirst point of contact for residentsProviding a professional and ethical way at all times  Support the spiritual programme running within the service where requiredRespect the diversity of other people’s culture, faith and practiceFront of house customer service and duties Ensuring they are signed in or out where requiredDealing with queries in a professional manner, referring them to support staff where requiredManaging additional front of house duties including telephone calls and external visitors Accurately record messages and conduct follow up telephone callsManaging enquiries relating to available accommodationFacilitating access to emergency accommodation if requiredCarrying out administration regarding internal and external postWorking to compliance, equality and diversity policy Completing building checksPatrols of the building, ensuring fire exits and external doors are free from obstruction Maintaining Health and Safety recordWorking with clients to resolve conflict using de-escalation skills where appropriateResponsible for providing Concierge services across more than one site including attending other sites to deal with incidents and using CCTV to monitor other servicesCleaning office space and communal areas on a scheduled basis  Skills and Attributes Required: Excellent people person with excellent communication skills Able to deal with situations in all instancesExperienced working within a similar role, including front of house, security, warden, patrolArticulate, organised able to deal with Health & Safety and Administration tasks PC LiterateSIA Licence  The Hours:11.5 hour shifts...... 4 days over 7 to include weekends 
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