Our client, a well-established Financial Services Company are looking to recruit a confident, reliable and hard-working Senior Group Administrator. This is a varied role and your duties will include dealing with customer enquiries, speaking with third party providers and be an effective member of the team to ensure that all objectives set within the Company’s charter are delivered within the prescribed timescale. Other duties will include: · Collating Quotes, drafting reports, liaising with the clients & providers to ensure accurate implementation, checking induction data and chasing issue of invoicing · Obtaining continuation quotations for scheme leavers; assist them with their continuation applications, draft Statements of Demands & Needs · To communicate with, and forge strong relationships with clients and providers at all levels across the business, providing an excellent, pro-active level of service · Report to the Team weekly, with regard to work flow, accounts, reports and renewals due/completed · Able to produce progress schedules and analysis · Report complaints and urgent critical issues in the prescribed manner Excellent customer service experience is essential as is an ability to multi-task. In addition you will have excellent organisational skills, be self-motivated and work well on own initiative. You’ll need to have a bright and helpful telephone manner with good verbal and written communication abilities. You will have excellent typing skills and be IT literate with a good working knowledge of Outlook, Word and Excel. A Financial Services/Insurance background and an industry qualification would be an advantage. In return the company offers an excellent salary and a friendly working atmosphere with fantastic career progression.