IT Support Analyst
City of London £20,000 – £35,000
12 months + legal experience is required.I’m currently recruiting for an experienced Service Desk Analyst to join an award winning international legal firm in central London.The Service Desk Analyst will deliver 1st and 2nd Line Service Desk support effectively and in accordance with agreed service levels, standards and processes. Business users to take ownership of problems through to resolution.Service Desk Analyst duties:* Taking telephone and internet support calls * Remotely or in person diagnosing and resolving technical issues * Providing server and Desktop support * Escalating issues as necessary to senior levels * Checking reports and event logs (and either dealing with issues or escalating as appropriate) * Create users and reset passwordsCandidate Desirables for Service Desk Analyst:*Excellent communication and interpersonal skills *Customer service / IT experience *The ability to adapt to change *A strong knowledge of Microsoft based operating systems *Experience with using and troubleshooting Microsoft Office. *Basic understanding of PC hardware set-up and configuration. *The ability to work as part of a team and on own initiative.*By the request of my client, please only apply if you have experience working within a legal enviorment in a IT Support position OR an IT background in professional services.If you wish to be considered for the Service Desk Analyst position, please apply below. Ryan Hargreaves our Legal IT specialist at Douglas Scott will be in contact you shortly.Please contact Isaac Riley, Legal IT Recruitment Consultant, to discuss this role in more detail or you can apply through the vacancy for immediate consideration.Douglas Scott are Legal Recruitment experts and the UK’s leading law firms trust us with their IT vacancies so you can therefore apply for our Legal IT jobs with confidence. We are a regulated Recruitment Consultancy and we will discuss this and any future role with you and seek your approval before submitting an application directly to the decision maker.Please see our website (www.douglas-scott.co.uk) for more Legal IT jobs nationwide.