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Customer Services - HomeBased - Utility Provider

Published 2017-09-24 13:30:32

Birmingham , England.
Start : ASAP Experience : Expected Salary : 7.50 - 9.00  per hourSelf-employed basis

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Job description

Leading Utility Provider Training for this position starts on the 23rd October for 5 weeks from 10-2 or 6-10 Mon-Fri.  This role offers between 16 - 50 hours a week with working hours available being as follows: Mon-Fri 8am - 8pm Saturday 8am-6pm The role will involve: - Communicating with customers in a courteous, friendly and professional manner in compliance with the Company’s Customer Service ethos - The use of effective listening skills to check for understanding and determine the customers needs - Answering inbound calls, assisting in bill queries, taking payments, setting up payment plans and taking meter readings - You will need to work a minimum of 16 hours per week for this role (2 hours of which must be on a Monday and at least 1 hour on a Saturday) Please note: Please send CV along with covering letter explaining why are you best suited for a Customer Services role and also how you would be able to keep yourself motivated as this role is primarily working from home, although you will have full access to an online room with all the other advisors while you are on shift, so you will never be on your own. This role is on a self employed basis so you will need to pay your Tax and NI to HMRC, but we can help you with the paperwork to do this, it really is simple.  Training is unpaid so you start earning at the end of the 5 weeks. You will also need to provide a Criminal Record Check from Disclosure Scotland.  GCSE / Scottish or equivalent
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