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Team Leader

Published 2017-08-16 16:10:22

Chester , England.
Start : ASAP Experience : Expected Salary : 22,000.00 - 22,000.00  per year+ Bonus + Significant Benefits

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Job description

My client is seeking a Team Leader to help lead a team of agents on a shift basis. –We are looking for a Team Leader who develops and mentors their team rather than doing the sales. The Team Leaders typically look after about ten staff, and are responsible for driving their performance whilst ensuring quality standards are met. They also look after the day to day managerial aspects, such as informal one to ones and skills coaching and mentoring. hr etc. The main quality is training people up and making sure the team hit targets. Job Purpose-The role of Team Leader involves motivating, developing and driving a team to deliver the highest levels of conversion, quality and customer service and support. This role is also responsible for managing and delivering the highest performance of shifts within the Operations DepartmentThis role leads and motivates a team of people to succeed.The role involves ensuring that your direct team along with the Operations department are driven to succeed, to ensure that the Operations department exceed their targets, deliver outstanding customer service, exceptional quality and are a results driven environment. The Team Leader must have credible knowledge of managing people, driving change, have a proven track record in improving results alongside delivering outstanding customer service and quality Essential Experience:Previous Call Centre management and coaching experienceProven track record in driving resultsChange managementProven track record in motivating a teamExcellent time management skillsPersonal Attributes-MotivatedApproachableAttention to detailOrganisation skillsFlexible approachBe calm under pressureBenefitsPension, Commission/Bonus, Healthcare/Dental, Discounts
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